There comes a day in the life of every rainmaker when they realize that they need a better system to track relationships. John was there. He was failing to return phone calls, several clients were unhappy with his responsiveness, and he was no longer being proactive with his current and future clients. He was falling [...]
Posts Tagged ‘Tim Klabunde’
Learning from someone that hasn’t been there
Today we celebrated our daughter’s 1st birthday. I was again amazed by the difference in her personality compared to that of her brothers. Her cake was not demolished by her little hands but rather she used them to carefully remove each of the icing flowers on top, enjoying each one independently. Her little crocodile tears [...]
The makings of a different type of company
I sat in my office this morning writing down a list of what makes our company different from our competitors. After a couple of minutes writing things like “quality, rapid response, and expertise in…” I quickly realized that I wasn’t writing down anything that truly differentiated us from our competition… or Visa, AOL, or HP [...]
Social Media as a Marketing Tool
Frank Casale of The Outsourcing Institute sent me a great Wall Street Journal article this weekend entitled “How Facebook Ruins Friendships.” It was informative and humorous, but what I found most interesting were the social media tools at the bottom of the page: Facebook, Twitter, LinkedIn, Digg, etc… While it is ironic that an article [...]
Marketing Handbook
Following up from last week’s post Moments several of you have asked about the book I mentioned. The book is called the Marketing Handbook and it is a multi-author book on marketing professional services published by BNI Building News. I wrote the section of the book on Client Relationship Management and lead tracking. If you [...]
Moments
There are fleeting moments in life that we rarely think twice about, until we look back and see that they are a part of our greatest successes. When I took the responsibility of dropping my son off at Kindergarten this past year I thought I had taken on an extra “thing” to do. However, I [...]
