When you meet someone for the first time, you have about 45 seconds to identify an area of mutual interest in order to avoid an awkward end to your conversation. Most people start by looking to their titles and companies: “I’m Tim Klabunde with Gordon, what is your name…” They then expand the circle looking [...]
Posts from ‘September, 2009’
The Perfect Client Relationship Management System
There comes a day in the life of every rainmaker when they realize that they need a better system to track relationships. John was there. He was failing to return phone calls, several clients were unhappy with his responsiveness, and he was no longer being proactive with his current and future clients. He was falling [...]
Learning from someone that hasn’t been there
Today we celebrated our daughter’s 1st birthday. I was again amazed by the difference in her personality compared to that of her brothers. Her cake was not demolished by her little hands but rather she used them to carefully remove each of the icing flowers on top, enjoying each one independently. Her little crocodile tears [...]
The makings of a different type of company
I sat in my office this morning writing down a list of what makes our company different from our competitors. After a couple of minutes writing things like “quality, rapid response, and expertise in…” I quickly realized that I wasn’t writing down anything that truly differentiated us from our competition… or Visa, AOL, or HP [...]
