In his E-Quipblog this week Mel Lester provides some great thoughts on client feedback that are well worth reading. In addition to his insights he provides a great sample, “Client Service Assessment” that you can download from his site. Two of his points that I found especially insightful regarding a new client feedback program were: [...]
Posts from ‘October, 2008’
How to Market in a Recession
Focus on your existing clients and services. It is easy to want to expand into new markets during a recession. The problem is that during a recession work is much harder to come by, both in the markets you currently serve as well as in markets that you don’t serve. Expanding into a new market [...]
Changing Complex Corporate Cultures
Complex corporate cultures are often the result of multiple sub-cultures that exist among distinct groups, divisions, and offices of one company. For a variety of reasons, organizations with complex corporate cultures often look to unify the organization by proactively addressing cultural differences. The task usually seams daunting, but with the correct approach it can be [...]
Thank You SMPS CT!
It is truly a great group of people that make up the SMPS Connecticut chapter. I greatly enjoyed connecting with them this past Wednesday morning as I spoke on the topic of “Building a Culture of Rainmakers.” It seems that every time I meet new people at the regional SMPS chapters I am amazed at [...]
Building a Culture of Rainmakers
I am excited to be heading to Hartford Connecticut today to speak at SMPS CT on the topic of “Building a Culture of Rainmakers“. As is my custom I have attached a copy of the power point presentation under the resources tab on this site.
Networking: The Universal Tool
The term “rainmaking” encompasses many aspects of work capture [...]
